Frequently Asked Questions

The best way to travel

Quick help guide

1. How do I make a hotel reservation?

To enable you to make your booking you will be guided through the site and offered selections or prompts for information where necessary. Our site is designed with simplicity in mind to save you time in searching and booking. The steps are as follows:

Step 1: 

Search for destination and dates required.

Step 2: 

Review search results and click on the link for more information.

Step 3: 

Select the hotel of your choice and on our booking page, enter names and payment details.

Step 4: 

Your reservation will be confirmed and you will receive an email with a voucher to present to the hotel upon arrival.

2. Are the rates on your site per person or per room per night?

All the rates quoted by are per room (not per person) per night and inclusive of tax. We also advise whether or not breakfast is included. We always show the final hotel price upfront so that there will be no surprise charges when you enter your credit card details. The price you see on the search results page is the price you pay.

3. Can I make reservations on the site without registering?

Yes. You can make bookings without registering but we recommend that you do in order to receive our regular newsletter and gain access to exclusive offers. It only takes a moment to subscribe and you can unsubscribe at any time. Simply click on the newsletter section on our homepage.

4. Why do I need to enter the age of my child?

The policy regarding child discounts varies from hotel to hotel. This is why, when you are searching for hotels, we ask you for the number of children who will be staying with you and their ages at the time of travel. All discounts are applied to the total price quoted.

5. Do I receive a hotel voucher for my booking?

Yes, by email. You need to print this booking confirmation voucher and take it with you to present to the hotel when you check in. It doesn´t need to be printed in color, a black and white copy is sufficient.

6. What if I lose my voucher and/or booking reference number?

Phone our Customer Services Center and they will look it up for you using your name and date of arrival at your hotel. We will send HCN on your registered mobile.

7. If the confirmation email does not arrive or I lose my booking voucher, how can I print a copy of the voucher?

Go to the Access Your Booking section on the site. There you will be able to retrieve and print the details of your booking.

8. How do I know if my hotel reservation is confirmed?

Once you´ ve completed your hotel booking, your reference number will be displayed on the screen. We will also email you your booking confirmation, which will show your complete itinerary and your reference number. This email also includes a voucher to be printed and presented to your hotel on arrival as proof of your reservation. @ 2023 All Rights Reserved - Powered by ( Global Connection Group )